Privacy Policy

1. Our Commitment to Privacy

Printfly is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). By using our services, you consent to the practices described in this policy.

2. What Information We Collect

We collect personal information that is necessary for our business functions. The types of information we may collect include:

• Identity & Contact Details: Your name, email address, phone number, and physical delivery address.
• Order & Payment Information: Details of the products you order and payment information (e.g., credit card details, which are processed securely by our payment gateway and not stored by us).
• Artwork & Content: Any files, images, text, or other content you upload for your print jobs.
• Communications: Records of your communications with us, including emails and customer support inquiries.
• Technical Information: Your IP address, browser type, and information about your use of our website, collected via cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Our Services: To process your orders, manufacture your products, arrange delivery, and manage payments.
• To Communicate With You: To send order confirmations, proofs, delivery notifications, and respond to your inquiries.
• To Improve Our Services: To analyse website usage and customer feedback to improve our website, products, and customer experience.
• For Marketing: To send you promotional material or special offers, but only if you have explicitly opted-in to receive such communications. You can opt-out at any time.
• To Meet Legal Obligations: To comply with our legal and regulatory obligations.

4. Disclosure of Your Information

We do not sell or rent your personal information. We will only disclose your information to third parties in the following circumstances:

• Service Providers: To trusted third parties who help us operate our business, such as delivery couriers and payment gateway providers. These providers are only given the information necessary to perform their service and are contractually bound to protect your information.
• Legal Requirement: If required to do so by law, or in response to a legitimate request from a law enforcement agency.
• With Your Consent: For any other purpose authorised by you.

If we need to disclose your information to an overseas entity, we will take reasonable steps to ensure that the recipient is subject to privacy laws that are comparable to those in New Zealand.

5. Data Storage and Security

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect it from loss, unauthorised access, misuse, modification, or disclosure. Your data is stored on secure servers, and we use encryption for sensitive information like payment details.

6. Your Rights: Access and Correction

Under the Privacy Act 2020, you have the right to access and request correction of any personal information we hold about you.

To request access to or correction of your information, please contact our Privacy Officer using the details below. We will need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe.

7. Cookies and Website Analytics

Our website uses cookies (small text files stored on your device) to enhance your browsing experience and help us analyse website traffic. Cookies help us remember your preferences and manage your shopping cart. You can disable cookies through your browser settings, but this may affect the functionality of our website.

8. Data Retention

We will not keep your personal information for longer than is necessary for the purposes for which it was collected. We will securely destroy or de-identify your information when it is no longer required for legal or business purposes.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns about your privacy, or wish to make a request to access or correct your information, please contact our designated Privacy Officer:

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (www.privacy.org.nz).